Return & refund policy
We want you to love what you receive. Every custom order is backed by a free digital proof and our print-match guarantee. This policy applies to all purchases made on designmypaddle.com and shipped within the United States and Canada.
Last updated: August 12, 2026
Return window
30 days from delivery
Refund method
Original payment method
Refund issued
Within 5 business days of receipt
Defects & print errors
Free remake or full refund
What can be returned
- Non-customized, unused items in original packaging (blank paddle covers, sealed ball packs, accessories) returned within 30 days of delivery.
- Any item that does not match the digital proof you approved — we remake and reship it free, or refund you in full.
- Items with defects in materials or workmanship reported within 30 days of delivery.
- Items damaged in transit — send photos within 5 days of delivery and we replace them at no cost.
- Orders cancelled before you approve your design proof — refunded in full.
What can't be returned
- —Custom printed or personalized items returned for change of mind — they cannot be resold, which is why every order includes a free digital proof before production.
- —Used, washed, played-with or altered items (unless the issue is a manufacturing defect).
- —Items reported more than 30 days after delivery.
- —Orders cancelled after proof approval, once production has already started.
How to start a return
- Step 1
Contact us
Email sales@designmypaddle.com or call/text (716) 290-6052 with your order number and photos of the item. No return can be sent back without prior authorization.
- Step 2
Get your return authorization
We review your request — usually the same business day — and email you an RMA number plus the return address. For defects or print errors we include a prepaid return label.
- Step 3
Ship it back
Pack the item securely with the RMA number visible and ship within 14 days of authorization. For change-of-mind returns on non-customized items, return shipping is paid by the customer.
- Step 4
Refund or replacement
Once we receive and inspect the item we issue your refund to the original payment method within 5 business days, or start your remake immediately. Banks typically post refunds in 3–10 business days.
Exchanges, cancellations & return costs
- Exchanges: we exchange non-customized items for a different size or style within 30 days. Contact us first and we'll reserve the replacement while your return is in transit.
- Return shipping: free (prepaid label) for defects, damage or print errors. For change-of-mind returns on non-customized items the customer pays return shipping; original shipping charges are non-refundable.
- Restocking fee: none. We never charge a restocking fee.
- Cancellations: free before proof approval. After approval the item is in production and can no longer be cancelled.
- Refund timing: issued to the original payment method within 5 business days of us receiving the item; your bank may take an additional 3–10 business days to post it.
- Statutory rights: this policy is in addition to, and does not limit, any rights you have under applicable consumer law.
Contact us about a return
Design My Paddle · Returns Department · Mon–Fri, 9am–6pm ET · typical reply in 5–7 minutes. A return address is issued with your RMA number.